Lk2 Privacy Policy — How We Protect Your Information
User privacy is a top priority at lk2. This document clearly explains what information we collect, how it is used, who can access it, and what rights you have as a user of our platform in Malaysia.
Information We Collect
When you register and use the lk2 platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected are as follows:
- Account Information: Full name, date of birth, email address, phone number, and password (stored in encrypted form).
- Device & Browser Information: IP address, browser type, operating system, screen resolution, and mobile device information used to access the platform.
- Local Payment Information: Transaction records in Malaysian Ringgit (RM), payment methods used (FPX, Touch 'n Go, GrabPay, bank transfer), and deposit and withdrawal history. lk2 does not directly store bank card numbers or sensitive payment details.
- Usage Data: Pages visited, games played, session duration, login frequency, and in-platform actions.
- Cookies: Small text files stored in your browser to facilitate navigation, maintain login sessions, and personalise content.
Purpose of Data Use
Lk2 uses the information collected solely for legitimate and relevant purposes, including:
- Verifying user identity and processing new account registrations.
- Securely processing deposit and withdrawal transactions in Malaysian Ringgit (MYR).
- Providing responsive and relevant customer support when needed.
- Sending important notifications related to your account, promotions, and platform updates.
- Identifying and preventing fraud, unauthorised access, or misuse of the platform.
- Improving the user experience based on aggregated and anonymised usage patterns.
- Complying with applicable legal and regulatory requirements in Malaysia.
We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
Policy Contents
- 1. Information Collected
- 2. Purpose of Data Use
- 3. Cookies & Tracking
- 4. Storage & Security
- 5. Sharing with Third Parties
- 6. User Rights & Contact Us
Cookies & Activity Tracking
Lk2 uses cookies and similar tracking technologies to enhance the user experience on the platform. There are three types of cookies in use:
- Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
- Functional Cookies: Saving your preferences such as language, VIP level, and display settings for a seamless return experience.
- Analytics Cookies: Collecting aggregated usage data to help us understand how users interact with the platform and make improvements.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
Data Storage & Security
Lk2 takes appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include:
- SSL/TLS encryption across all data transmission channels between your browser and our servers.
- Passwords are stored in hashed form using robust security algorithms.
- Access to user data is restricted to staff who require it to perform their designated duties.
- Regular security audits and penetration testing to identify vulnerabilities.
Data is stored on secure servers. Retention periods comply with applicable operational and legal requirements.
Sharing Information with Third Parties
Lk2 does not sell or disclose users' personal information to third parties for commercial purposes. However, in the following limited circumstances, information may be shared:
- Payment Service Providers: Required transaction information is shared with local payment providers (FPX, TNG, GrabPay) solely for the purpose of processing transactions.
- Legal Requirements: lk2 will disclose information if required by Malaysian law or a valid court order.
- Fraud Prevention: Certain information may be shared with the relevant authorities where there is substantial evidence of illegal activity.
All third parties dealing with lk2 are required to uphold equivalent data protection standards.
User Rights Over Personal Data
As an lk2 user in Malaysia, you have the following rights regarding your personal data:
- Access Rights: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or out of date, you may request an update via your account settings or through customer support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to legal retention requirements and any ongoing obligations.
- Right to Object: You may object to the use of your data for direct marketing purposes at any time.
To exercise any of these rights, please contact our support team at [email protected].
Policy Changes & Contact Us
Lk2 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, Malaysian legislation, or operational requirements. Any significant changes will be communicated via in-platform notifications or email to registered users.
For any questions, concerns, or requests relating to your data privacy, please reach out to us by email at [email protected] or check FAQ for further information.
Have a Question About Your Privacy?
The lk2 team is here to help. Visit FAQ for a prompt response, or register an account and start using the platform safely today.